We understand situations arise in which you may need to cancel your booking. Zarinah’s Pamper Palace seeks to promote fairness in terms of our cancellation and refund practice which is outlined in the following;
– A deposit of £50 is non-refundable.
– It is requested that a 5 days cancellation notice is given to enable the remainder of the balance to be refunded fully.
This will enable Zarinah’s Pamper Palace a sufficient amount of time to allocate the booking slot to alternative customers. Anything short of this time frame will incur an additional £50 charge to be deducted before the refund is processed.
Refunds are paid via BACS within 7 working days from the cancellation date.